Collaboration Communication System Engineer

Introduction to Teams meetings and calling - Overview of Teams meetings and events - Overview of Teams Phone - Overview of auto attendants and call queues - Overview of Teams devices Plan for Teams Phone - Plan to deploy Teams Phone - Plan for Teams Phone PSTN connectivity - Determine license requirements - Plan for Teams Phone devices - Plan and design Teams Phone features - Plan for voicemail Plan for Microsoft Teams Rooms and Surface Hub - Determine license requirements for Microsoft Teams Rooms and shared devices - Understand differences between Microsoft Teams Rooms on Android and Windows - Understand Microsoft Teams Rooms on Surface Hub 2S - Understand and plan Teams Room accessories, components, and peripherals - Understand Teams Rooms management options Plan for Microsoft Teams Rooms and Surface Hub - Determine license requirements for Microsoft Teams Rooms and shared devices - Understand differences between Microsoft Teams Rooms on Android and Windows - Understand Microsoft Teams Rooms on Surface Hub 2S - Understand and plan Teams Room accessories, components, and peripherals - Understand Teams Rooms management options Plan and optimize network performance for Teams media - Understand Teams network requirements - Design network for media optimization - Design and implement QoS Configure and deploy Teams Phone - Configure emergency calling for Teams Calling Plans - Manage and configure Microsoft PSTN numbers - Configure Operator Connect and Teams Phone Mobile - Configure Teams Phone policies - Create and manage Teams policies - Configure Audio Conferencing Configure and deploy Teams Phone with Direct Routing - Design Direct Routing call flows - Implement SIP trunking with Direct Routing - Configure Emergency Calling for Direct Routing - Extend Teams Direct Routing infrastructure - Deploy and maintain a survivable branch appliance Extend Teams Phone with additional services - Understand how Teams interacts with additional services - Configure compliance recording in Teams - Configure and integrate a certified contact center in Teams - Design and deploy voice bots in Teams Manage meetings and events experiences - Explore meetings and events in Microsoft Teams - Configure meeting settings - Create and manage meeting policies - Configure audio conferencing - Create and manage meeting templates and template policies - Create and manage meetings customization policies - Configure live events settings - Create and manage live events policies - Examine live events across Microsoft 365 Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams Configure and manage voice users - Enable users for Teams Phone - Enable users for Direct Routing with Teams Phone - Enable additional calling features for Teams Phone - Enable users for Teams Phone Mobile Configure auto attendants and call queues - Design call flows for auto attendants and call queues - Configure auto attendants and call queues - Deploy a channel-based call queue - Configure resource accounts - Configure Microsoft 365 groups for voicemail - Interpret call queue conference modes - Interpret call queue routing methods - Configure holidays for auto attendants and call queues - Configure custom music on hold Configure, deploy, and manage Teams devices - Manage Microsoft Teams Phones - Manage Microsoft Teams Room Systems - Microsoft Teams Rooms management options - Manage Surface Hub 2S devices - Configure Microsoft Teams SIP gateway - Manage Microsoft Teams displays - Remote provisioning and sign in for Teams Phones - Update Microsoft Teams devices remotely - Manage Microsoft Teams device tags Guided project - Prepare meeting room experiences Monitor and troubleshoot Teams collaboration communications systems - Diagnose and troubleshoot phone number assignment - Diagnose and troubleshoot Teams client issues - Diagnose and troubleshoot call failure and call quality issues - Report on and troubleshoot Teams calls with Call Quality Dashboard - Diagnose and troubleshoot Direct Routing issues - Troubleshoot and monitor Teams devices - Troubleshoot Teams meetings and calling - Troubleshoot Teams Rooms devices

Dieser Training ist darauf ausgelegt, den Teilnehmer*innen das Wissen und die Fähigkeiten zu vermitteln, um technische Fachkraft für Kommunikationssysteme für die Zusammenarbeit zu werden. Die Teilnehmer*innen sollten mit den Grundlagen der Technologien für Netzwerke, Telekommunikation, Audio- und Bildübertragung, Besprechungsräume, Identitäts- und Zugriffsverwaltung und mit Microsoft Teams vertraut sein. Sie sammeln praktische Erfahrungen mit dem Konfigurieren und Bereitstellen von Microsoft Teams Telefon, Besprechungen und zertifizierten Geräten, einschließlich Microsoft Teams-Räume und Surface Hub. Der Kurs behandelt auch die Verwaltung und Überwachung von Teams Telefon, Besprechungen und zertifizierten Geräten mithilfe von Microsoft Teams Admin Center, PowerShell, des Pro-Portals für Microsoft Teams-Räume und des Anrufqualitäts-Dashboards. Darüber hinaus wird im Training das Konfigurieren und Bereitstellen von Microsoft Teams Telefon mit PSTN-Konnektivität über Microsoft-Anrufpläne, Operator Connect, Teams Telefon Mobil und Direct Routing behandelt.

- Microsoft 365 und Microsoft Teams - Grundkenntnisse zu Netztechnologie, Telekommunikation, Audio- und Bildübertragung - Grundkenntnisse zu Identitäts- und Zugriffsverwaltung