ITIL® 4 Foundation - English

- The basics of service management - The four dimensions of service management - The ITIL Service Value System - The Guiding Principles - The Service Value Chain - ITIL Practices and their application in real live - Continual Improvement as a service provider

In this ITIL 4 Foundation training course, you will learn how to utilise best practices in service management and implement the latest IT concepts. Important questions are answered, such as: - How do we create added value for customers and IT? - What role does IT play in the corporate strategy? - How do we support the digital transformation? - How do we combine service management with methods such as Lean, Agile and DevOps? The training includes the ITIL 4 Foundation certification and forms the basis for further training. What is your benefit of booking an ITIL training with us? - Our lead trainer was and is actively involved in the development of ITIL 4. - Our lead trainer is Austria‘s first ITIL 4 Managing Professional and one of the first ITIL Masters worlwide. - All our trainers don‘t just present the theory of ITIL, but invest the time and effort to show you with a lot of examples from real live how practical application of ITIL runs successfully. - In our courses you will learn a lot more than just the official syllabus, especially content that is useful for practical application. - Our participants have a 100% exam pass rate. ITIL®, PRINCE2®, PRINCE2® Agile, MSP® and MoR® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

For our ITIL 4 Foundation training it is useful but not needed to have an understanding of IT and/or IT service management. The training has been set up so that it is interesting for both starters with no previous as well as experienced experts.