Conflict Management Training

Perception of conflict, common sources of conflict, analysis of conflict situations, conflict situations in leadership and upper management, organisational and structural conflicts, conflict within and among groups, conflict diagnosis and conflict resolution, negative and positive aspects of conflict situations, conflict-creating and conflict-resolving behaviour, conversational techniques for conflict situations, avoidable and unavoidable conflict situations, case study analysis, self-reflection on personal behaviour

Different thoughts, ideas and interests often lead to disagreements in the workplace. This training equips participants with the skills to manage conflicts effectively and constructively. You will learn to identify common causes of conflicts, analyse different conflict types and develop strategies to handle them professionally. Practical exercises provide hands-on experience to prevent conflicts, de-escalate challenging situations and strengthen cooperation within teams. By the end of the training, participants will better understand how to foster a productive work environment through structured conflict management. Selected AI-based methods and impulses are introduced to support conflict analysis and r

The training is designed for upper and middle management from organisations of all sizes and industries, as well as leaders from the financial and public sectors.